Up to 60 per cent of patients discharged from Nanaimo Regional General Hospital report not getting information on how to manage their condition once they’re home. That data is part of an ongoing performance monitoring initiative by Island Health. They’ve been watching very closely since the implementation of the Care Delivery Model Redesign in September, which replaced some nurses on key units with care aides.
Island Health spokesperson Suzanne Germaine says the Patient Care Model Monitoring looks at four areas, including patient experience, health outcomes, patient care documentation and workforce sustainability. She says under that patient experience category, about 25 per cent have complained about receiving conflicting information from health care professionals.
She says Island Health is also concerned that chart audits are only being completed 60 per cent of the time. The chart audits enable health care workers to determine how patients have been treated in the past and how they should be treated on an ongoing basis. She says they’re continuing to address the issues by speaking with team leaders on each of the units affected by the CDMR.
Germain says it’s still early days as far as the CDMR is concerned and they expected there to be some bumps along the road. The new care model will be implemented at Royal Jubilee and Victoria General in April.